Terms of Service

The Service enables users to search public registries (such as the U.S. National Plan and Provider Enumeration System) and third-party data providers to retrieve professional contact information about licensed healthcare providers, manage outreach pipelines, and send messages from a connected email account. The features available to you depend on the subscription plan you select.

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that:

• you are at least 18 years old;
• you have not been suspended or removed from previous use of the Service;
• your registration and any use of the Service comply with all applicable laws and regulations.

If you use any Service on behalf of an organization, the individual accepting these Terms must have authority to bind that organization.

3.1 Account Creation: To access most features of the Service, you must register an Account and provide accurate and complete information. You agree to provide accurate information and to keep it current. You are responsible for safeguarding access to the email address associated with your Account; we use email-based one-time codes in lieu of passwords.

3.2 Authorized Users / Teams: If your plan permits multiple seats, the organization that holds the subscription is responsible for the conduct of each authorized user. You may not share Account credentials or allow any unauthorized person to access the Service.

If your email domain is owned by an organization, the organization (as enterprise/business customer) may assume ownership of your Account, in which case we will treat the organization as the Account holder for the purposes of this Agreement.

Some features require payment. Before you pay any fees, you will see the applicable charges. All fees are non-refundable unless otherwise stated.

4.1 Pricing: We are pricing in our sole discretion. We may change prices and give you advance notice before material pricing changes. Promotional pricing may apply for limited periods.

4.2 Authorized Payment Methods: We collect and process payment via our third-party payment processors to charge the amounts you owe, including any applicable taxes.

4.3 Subscription Services: If you subscribe, you agree to recurring charges until cancellation. Subscriptions will auto-renew at the end of each billing period at the then-current rate. You can cancel renewal at any time through your billing portal; cancellation takes effect at the end of the current paid period.

4.4 Delinquent Accounts: If payment is overdue, we may suspend or terminate your access to the Service until payment is received. You may also be liable for late fees, and we are not liable for any losses caused by such suspension or termination.

4.5 Refunds: Except where required by applicable law, fees are non-refundable. As a courtesy, if you request a refund within fourteen (14) days of an initial paid charge and have not meaningfully exported data, we will generally issue a full refund at our discretion.

4.6 Free Trials: Where a free trial is offered, you may be required to provide a payment method to start the trial. You may cancel before the trial ends to avoid a charge. Trials are limited to one per identity.

4.7 Taxes: Fees are exclusive of any sales, use, value-added, or similar taxes, which are your responsibility unless we are legally required to collect them.

You agree not to use the Service to:

• send spam, unsolicited bulk email, or any communication that violates the CAN-SPAM Act, CASL, GDPR, or other applicable anti-spam or privacy law;
• harass, threaten, or repeatedly contact any provider who has asked not to be contacted;
• resell, sublicense, redistribute, or repackage data from the Service as a competing product or data feed;
• scrape, mirror, or extract data from the Service in bulk, including by automated tools, account sharing, or rate-limit circumvention;
• interfere with or disrupt the integrity or performance of the Service, or attempt unauthorized access;
• impersonate Quemra, our personnel, or any other user; or
• use the Service to develop a competing product or service.

We may investigate suspected violations and may suspend or terminate Accounts at our discretion. We will refund any unused prepaid fees for a subscription terminated under this Section, except where the violation involves fraud or misuse.

6.1 Our IP: The Service and all related software, text, graphics, trademarks, and the selection and arrangement of provider data are owned by Quemra and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes.

6.2 Your Content: You retain all rights to data and content you submit to the Service (saved searches, pipeline state, notes, outreach templates). You grant us a limited license to host, process, transmit, and display that content solely as necessary to provide the Service to you.

6.3 Feedback: If you submit suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation or attribution.

The Service may interoperate with third-party services, including hosting infrastructure, payment processing, transactional email, AI inference, mapping and place data, email-validation providers, and CRM platforms. Your use of any third-party service made available through the Service is governed by that provider’s own terms and privacy policy. We are not responsible for the acts or omissions of any third-party provider, and we may add, change, or discontinue support for a third-party integration at any time.

Provider information returned by the Service is sourced from public registries and third-party providers. While we make reasonable efforts to keep it current, we do not warrant the accuracy, completeness, or timeliness of any data returned by the Service. You should independently verify any information before relying on it for material business decisions.

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL QUEMRA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REFERRALS, MISSED MEETINGS, REPUTATIONAL HARM, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50.00).

You agree to defend, indemnify, and hold harmless Quemra and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Service in violation of these Terms or applicable law; (ii) data or content you submit to the Service; or (iii) your outreach to any provider returned by the Service.

12.1 By You: You may stop using the Service at any time and may cancel any paid subscription as described in Section 4.3.

12.2 By Us: We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or if continued operation creates a meaningful legal or operational risk to Quemra. Where reasonably practicable, we will provide advance notice and an opportunity to cure.

12.3 Effect of Termination: Upon termination, your right to access the Service ends. Sections 6, 8, 9, 10, 11, 13, and 14 survive termination. Customer data is retained for up to ninety (90) days following termination so that you may request export or reactivation, after which it may be permanently deleted.

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles. Any judicial action arising under these Terms must be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts. Before bringing any formal action, you agree to attempt to resolve the dispute informally by contacting us at the address in Section 15.

14.1 Modifications: We may update these Terms from time to time. If we make a material change, we will post the updated Terms on this page, update the “Last updated” date above, and notify Account holders by email at least fourteen (14) days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the changes.

14.2 Entire Agreement: These Terms, together with the Privacy Policy and any plan terms referenced herein, constitute the entire agreement between you and Quemra regarding the Service.

14.3 Severability and Waiver: If any provision is held unenforceable, the remaining provisions remain in full force and effect. Failure to enforce any right or provision is not a waiver of that right or provision.

14.4 Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

14.5 Force Majeure: Neither party is liable for any delay or failure to perform resulting from causes outside its reasonable control.

For questions about these Terms or to provide legal notice, please contact: